Football Picks


TERMS AND CONDITIONS OF USE OF THE FOOTBALL PICKS LTD APP & WEBSITE

Your participation in the football Picks application & website is governed by these terms and conditions (The Terms and Conditions) By registering with Football Picks Ltd, you hereby agree to be bound by and to abide by the Terms and Conditions stated below. The footballpicks.co.uk & the FP mobile application is solely and wholly owned by Football Picks Ltd, a limited liability company registered in England, company number 10729412 (The Company). Our registered offices are at 108, Northwood Lane, Matlock, DE4 2HS Participation in the Football Picks games is available to all aged 18 and over who have paid real money to play.

For the purposes hereof, “Football Picks”, “FP”, “we”, “us” means Football Picks Ltd, trading as Football Picks or FP; “Game” means a Game played on the Football Picks Software; "Player" means you, the player of the Game: "Account" means each player’s account, “App” mean iOS or android mobile application and “Website” means the website situated at www.thefootballpicks.co.uk

You may access these Terms and Conditions at any time by using the link provided on our website or within the settings button on the app. We reserve the right to change the Terms and Conditions at any time. However, we will make reasonable efforts to ensure that any significant changes to the Terms will be notified to you by an appropriate method depending on the extent of such changes by push notification, email or on the website. It remains your responsibility to check the Terms and Conditions regularly to ensure that you continue to agree with them and you are advised to check the Terms every time that you access or use the Website or App.

If a change in the Terms and Conditions is made which you do not wish to accept you may cease to use the App or Website and close your Account. However, your continued access or use of the App or Website will be deemed to be your acceptance of the Terms and Conditions. Any changes to the Terms and Conditions at the time of access or use, except that of any leagues entered (but not settled) or other transactions prior to the time of any change to the Terms and Conditions will be subject to the pre-existing Terms and Conditions.

If you do not understand anything within these Terms and Conditions, please contact our Customer Service team at support@thefootballpics.co.uk before you register. Please note: You are deemed to have accepted all the Terms and Conditions on registration. If you do not agree with these Terms and Conditions, which include by incorporation Game Rules and Privacy Policy, or do not wish to be bound by them, you should exit the Website or App. Immediately. Gambling must remain an entertainment activity. You understand that there is a risk of losing money by gambling and placing bets on the App or Website and that you are fully responsible for any losses incurred. Important legal notice

ATTENTION: THIS LEGAL NOTICE (TOGETHER WITH THE DOCUMENTS REFERRED TO IN IT) APPLIES TO THE ENTIRE CONTENTS OF THE App AND WEBSITE UNDER THE DOMAIN NAMES WWW.THEFOOTBALLPICKS.CO.UK OPERATED BY FOOTBALLPICKS LTD AND TO ANY CORRESPONDENCE BY E-MAIL BETWEEN US AND YOU. PLEASE READ THESE TERMS CAREFULLY BEFORE REGISTERING WITH THE App OR WEBSITE. EVERY CUSTOMER IS DEEMED TO HAVE ACCEPTED THESE TERMS AND CONDITIONS BY CHECKING THE BOX ON THE REGISTRATION FORM. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THE WEBSITE OR App. THIS NOTICE IS ISSUED BY FOOTBALL PICKS LTD. YOU SHOULD READ THE TERMS AND CONDITIONS, GAME RULES, DISPUTE RESOLUTION AND PRIVACY POLICY CAREFULLY BEFORE REGISTERING WITH US, THEN PRINT AND STORE THEM ALONG WITH ALL CONFIRMATION EMAILS, TRANSACTION DATA AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE App OR WEBSITE. WE WILL NOT FILE OUR CONTRACT WITH YOU AND SO YOU SHOULD PRINT IT OUT FOR YOUR RECORDS.

1. Game Rules

2. Participation / Signing Up / Opening an account

3. Age Verification / Security Checks

4. Opening an Account to Play a Game

5. Your Account

6. Deposit and Withdrawal Policy

7. Closure of Accounts, Suspension and Termination

8. Betting, Prize Money and Bonuses

9. Withdrawing from a Game or Cancellation of a Game

10. Self-Exclusion

11. Rights

12. Warranties and Indemnity

13. Limitation of Liability

14. Privacy and Data Protection

15. Complaints and Dispute Resolution

16. Data Tracking System

17. How Results are Determined

18. Picking Teams

19. Disclaimer on Points Calculation

20. General

1. Game Rules

1.1 For rules and information on specific Game rules including choosing teams, types of Game, length of Game, results, winners policy, match cancellation see the Game Rules;

1.2 FP reserves the right to alter, amend or supplement the Game Rules from time to time at its absolute discretion. You agree that no liability shall attach to Football Picks as a result of any such change and so are advised to check the Game Rules regularly;

1.3 The Game Rules form part of these Terms and Conditions.

2.Participation / Signing Up / Opening an Account

2.1 You need to sign up before you are able to start playing a Game at FP. You will also need to open an account before placing bets on the App or Website;

2.2 Upon signing up, we will ask you for your screen name, your email address and your 4 digit PIN. You will be asked to confirm that you are aged eighteen (18) years of age or older if you wish to play on the site. You can only hold one Football Picks account or be signed up as one Player at a time;

2.3 By signing up you confirm that you have read these TERMS AND CONDITIONS and that you agree to be bound by them and by our Game Rules and our Privacy Policy in their entirety and without any reservation whatsoever, each of which is incorporated by reference into these Terms and Conditions. If there is any inconsistency between the documents listed above, these Terms and Conditions will prevail;

2.4 By signing up you agree to the use of electronic communications in order to enter into contracts and you waive any rights or requirements under applicable laws or regulations in any jurisdiction which require an original (non-electronic) signature, to the extent permitted under applicable law;

2.5 To join a league with a credit or debit card you will need to provide personal information including your name, postal address and date of birth which we will verify before the league is joined;

2.6 You may only sign up with one account at a time. You may only open one account which must be funded by you. We reserve the right to assess compliance with these requirements for unique email addresses, real word addresses, credit/debit card number and/ or any other payment forms used to establish an account. If you've created more than one account, we reserve the right to prevent you from withdrawing funds;

2.7 By signing up and opening an account you consent to allow us admittance to your account information to inspect the accuracy of the personal information provided, as well as complaints or other allegations of abuse;

2.8 You must provide true and accurate information about yourself including your age, full name and surname, place of residence and a valid email address. You represent and warrant that all registration and account information you supply us is complete and accurate and (through timely updates) kept up to date. You are responsible for maintaining the accuracy of this information. Should the registration information provided prove false or misleading, we may suspend or terminate your account;

2.9 All applications to register, open an account or to participate in a Game must be made on the FP App. and strictly in accordance with the relevant instructions. Applications in any other format will not be accepted;

2.10 Applications must not be submitted by agents or third parties;

2.11 While there is no limit on the number of entries per household or organisation, you are only allowed to open and register one account with Football Picks at any one time and you can only be registered as one Player at a time;

2.12 When you open an account you will be asked to create a unique PIN. It is solely your responsibility to ensure that you do not reveal your PIN to anyone else and to ensure that this information is kept secret at all times. We would advise you not to leave your computer or phone unattended when logged in to avoid anyone else using your account;

2.13 You must treat your PIN, or any other piece of information which forms part of our security procedures, as confidential and you must not disclose it to any third party. We have the right to disable any account or PIN if, in our reasonable opinion, your account information has been compromised. You must tell us immediately if you suspect any unauthorised use of your account or access to your PIN;

2.14 You are responsible for the secrecy of your own PIN. We will not be liable to you for any loss that you may incur as a result of an unauthorised person accessing your account and we accept no liability resulting from its unauthorised use, whether fraudulent or otherwise. As is usual, it is for you to ensure that your account PIN is kept completely secret;

2.15 You must inform us as soon as you become aware of any error with your Football Picks account or if you believe your account is being misused by a third party;

2.16 If you lose or forget your password go to the forgotten passwords page for help.

3. Age Verification and Security Checks

3.1 You may only participate at Football Picks if you are 18 years of age or older. We have the right, at any time, to request you to furnish us with proof of your identity and/or age. Your account may be suspended whilst we await this information from you;

3.2 In order to assess your details and verify your registration, we may supply the information you have given us to authorised credit reference agencies to confirm your identity and card details. They will check any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check. You agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or them. For your protection, any telephone calls to Football Picks may be recorded and monitored;

3.3 As well as any other verification processes we may undertake, any account holders depositing from debit and credit cards may be required to provide additional proof of identity to assist with age verification. These additional checks are not generally required for credit card users; however, we reserve the right to request such additional information depending on the circumstances. Additional proof of identity may include but is not limited to: passport number or utility bills;

3.4 It is an offence to participate in gambling if you are under 18 (eighteen) years of age or under the legal minimum age in your country of residence (whichever is higher). If you are under 18 years of age you are committing an offence if you play on the FP App. Website;

3.5 You are not permitted to play on the FP App or Website, unless you are 18 (eighteen) years of age or older and have the legal capacity to contract with us. If you are under 18 years of age or under the legal minimum age in your country of residence (whichever is higher) please leave this App or Website immediately;

3.6 By signing up and opening an Account with us, you confirm warrant and represent that you are at least 18 years of age or the legal minimum age in your country of residence (whichever is higher) and that you have the mental capacity to take full responsibility for your own actions and can enter into a binding agreement with us;

3.7 By signing up and opening an Account with us, you confirm and warrant that online gambling is legal and permitted in the jurisdiction where you are located;

3.8 Employees of Football Picks Ltd, trading as Football Picks or FP, and their spouses / partners are permitted to play the Game;

3.9 You must inform us as soon as you become aware of any error with your Football Picks account or if you believe your account is being misused by a third party;

3.10 It is your responsibility when you play to make sure that you are playing in a jurisdiction where it is legal to do so. Access to or use of the Football Picks offered via the FP App. may not be legal for some or all residents of or persons in certain countries or jurisdictions including California and you are not authorised to use your payment card to transact via the APP. if you are resident or in any such jurisdiction. We do not intend that the FP APP. should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal. We make no representation or warranty with respect to the legality or otherwise of the access to and use of the FP APP. or Website, and the making of deposits or receipt of any winning from Account. The FP APP. and Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.

4. Opening an Account to Play a Game

4.1 Playing the game for money is only open to those aged 18 years or older. It is your responsibility when you play to make sure that you are playing in a country where it is legal to do so. You should ensure that you will be acting legally in your jurisdiction in opening your account and/or using the App or Website and you represent, warrant and agree that you will do so;

4.2 To play a Game you will be asked to provide personal information to enable us to verify identity and age. Once this has been verified, you will be able to buy in to a league before you can play (please note that there may be some delay before these processes are completed and your Account is ready for you to start playing and betting).

5. Your Account

5.1 Your Football Picks account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. Users will not receive interest on monies deposited with Football Picks. Monies deposited with Football Picks are held by our payment service provider before being transferred into a normal bank account in the UK in the name of Football Picks. We hold customer funds separate from company funds in [a mixture of bank accounts/ investment accounts/ in reserve funds which we hold with our payment processors]. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation. However, as this does not provide particular protection for the monies deposited in your account in the event of our insolvency.

5.2 All Accounts are opened and transacted in Pound Sterling currency only;

5.3 There is a maximum limit to buy in’s so this in turn will automatically set your maximum deposit on your Account.

5.4 You will have email confirmation for all transactions carried out on the Football Picks App and you are advised to keep a record of all transactions made via the App or Website;

5.5 In order to place a bet with Football Picks, you will be required to send money to, and may be required to receive money from, Football Picks. Football Picks uses third-party electronic payment processors to process such financial transactions. You irrevocably authorise Football Picks in your name to instruct such processors to handle deposits and withdrawals from your Account and irrevocably agree that Football Picks may give such instructions on your behalf in accordance with your requests, or as consequence of your Football Picks activity or status.

6. Deposit and Withdraw Policy

6.1 There is no maximum deposit you can make in any 24 hour period. Deposits can be made by debit card registered in your name only. Please note that there may be a delay before monies are credited to your Account and you are able to start betting;

6.2 Any funds deposited into a league ‘buy in’ can only be used for the playing that league. Due to administrative costs, the minimum amount you can deposit into a league in any one transaction £10;

6.3 Due to administrative costs, the minimum amount you can withdraw/win from your Account in any one transaction is £10 minus fees.

6.4 Some credit card companies classify gambling transactions as 'cash' and may place a fixed and/or interest charge from the date of payment;

6.5 Any funds credited to your Account as part of any bonuses or promotions will be subject to the terms set out below in section 11;

6.6 Withdrawals from your Account will be carried out automatically on receipt of you winning a league, these funds may take up to ten working days to reach your account.

6.7 We will endeavour to process withdrawal requests within 5 working days. This measure is intended as an additional security to you to prevent any unauthorised third parties from withdrawing funds from our account;

6.8 If any sum is incorrectly credited to your account you are obliged to notify us, and we are entitled to reverse such credits and/or recover such sums from you, even if withdrawn by you or improperly used to participate in services on the App or Website. We reserve the right to cancel or reverse any winnings to recover such sums. If you use the sums improperly credited to participate in services on the App or Website, we can cancel and reverse any winnings;

6.9 When monies are automatically withdrawn from your Account the money will be credited to a bank account in your name, through the card used to ‘buy in’. We may ask you to provide documentary evidence of your bank account, for instance in the form of a recent bank statement, before we are able to transfer the withdrawal monies into your account. You understand that we may only process withdrawal requests once we are satisfied that we have confirmed your identity;

6.10 There may be a delay of several days before the money is actually credited to your bank account;

6.11 All deposits and withdrawals to and from your account will be made in £ Sterling;

6.12 Payments and withdrawals can be made using credit or debit cards registered to your address only. We do not accept American Express cards for payments, deposits or withdrawals.

7. Closure of Accounts, Suspention and Termination

7.1 Unallocated Funds: From time to time, we will hold funds which are not allocated to Players. This may occur for a number of reasons including where a Player’s winnings are forfeited, or if we are unable to place funds in an account because it has already been closed by the Player. We may use these funds for a variety of purposes including using them for donations to registered charities, developing and improving the App or Website, increasing winnings in specified games, or anything else we reasonably believe to be appropriate;

7.2 Account Closure: We reserve the right to close your account at any time. We shall not be obliged to give you prior notice of our action nor to furnish you with any reasons. Any breach by you of the Game Rules shall also be a breach of these Terms and Conditions;

7.3 You have the right to close your account at any time by emailing support@thefootballpicks.co.uk providing your account does not show a balance due to us. If the balance on your account does not amount to the minimal withdrawal amount specified in clause 6.3 above, you should contact our support services;

7.4 Freezing Account: We may need to freeze your account for any period we see fit if we reasonably believe that the account may be used for fraudulent purposes or for the purposes of money laundering. We also reserve the right to freeze or immediately terminate the account if we reasonably believe that you (i) are cheating, (ii) are under 18 years of age, (iii) have provided incorrect and/ or false information on registration, or (iv) are in a jurisdiction that renders the provision of our services illegal;

7.5 Dormant Account: If no transaction has been recorded for 12 months, we will contact you to check if you wish to keep your account open or to close and withdraw funds. If we are unable to locate you we shall close your account, we reserve the right to use these funds for a variety of purposes including using them for donations to registered charities, developing and improving the App or Website, increasing winnings in specified games, or anything else we reasonably believe to be appropriate;

7.6 Inappropriate Behaviour: We reserve the right to close your account or to limit your participation in any services on the App or Website for any reason, including but not limited to harassment of other Players, posting of objectionable material, creating numerous accounts, game fraud or any breach of the Terms and Conditions or the Game Rules;

7.7 Suspension and Termination: Failure to comply with any of the Terms and Conditions, the Game Rules and the Privacy Policy constitutes a material breach of these Terms upon which you are permitted to use the App or Website, and may result in Football Picks taking all or any of the following actions:

7.7.1 immediate, temporary or permanent withdrawal of your right to use our App. or Website;

7.7.2 immediate, temporary or permanent removal of any posting or material uploaded by you to the App. or Website;

7.7.3 Disqualification from the App. or Website and cancelation of your right to claim any winnings;

7.7.4 Issue of a warning to you;

7.7.5 Legal action against you including proceedings for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

7.7.6 Disclosure of such information to law enforcement authorities or third party complainants as we reasonably feel is necessary or required;

7.7.7 disclosure of your identity to any third party who is claiming that any material posted or uploaded by you to our App or Website constitutes a violation of their intellectual property rights, right to privacy or other legal rights;

the responses described in this clause 7.7 are not limited, and we may take any other action we reasonably deem appropriate.

7.8 Any monies associated with closed accounts, including closure of accounts for non-compliance with the Terms and Conditions or the Game Rules, are subject to forfeiture.

8. Betting and Prize Money

8.1 Entry fees and prize allocations vary depending on the Game. See the Game Rules and Pay-out Structure for more information.

9. Withdrawing From a Game or Cancellation of a Game

9.1 Once you have joined a league, you cannot withdraw from it or cancel your entry fee, no refund of the entry fee to that game shall be provided, also should you miss the deadline for your weekly ‘pick’ you will be knocked out of the league and again no refund of the entry fee to that game shall be provided.

9.2 We reserve the right to suspend betting between parties at any time and will not be liable to you as a result of such action;

9.3 We reserve the right to withhold payment and to cancel and void any bets at our absolute discretion where (i) there is a technological failure; (ii) we suspect that you have or may have breached any of these Terms and Conditions: (iii) where the integrity of the Game has been called into question, or (iv) collusion between Players has taken place;

9.4 There may be circumstances where bets may be declared void due to reasons specific to a particular sport and you are therefore advised to check the Game Rules for such situations;

9.4.1 Where a Game or bet is declared void, any money you have staked in that Game will be credited back to your Account as soon as practicable;

9.4.2 We have the right to recover from you any amount overpaid and have your authority to adjust your account to reflect the true outcome and rectify the mistake.

10. Self-Exclusion

10.1 For those Players who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables you to close your account or restrict your ability to game on the V and Website for a minimum period of six months and up to a maximum period of five years. You can ask for your Football Picks account to be closed at any time by following the instructions within the settings page.

10.2 During a period of self-exclusion we will not send you any marketing material and we cannot accept any deposits or bets from you. (Any running bets will continue in place and we will forward any winnings after the event is settled). Once you self-exclude, we cannot reverse this process for any reason and you may not apply to open a new account. We will not reopen any self-excluded account, but after the expiry of the exclusion period you may contact us and ask for your account to be reopened by writing by email at support@thefootballpicks.co.uk, Legislation requires us to provide you with a 24 hour cooling off period, during which you may elect to keep the exclusion in place;

10.3 If you wish to self-exclude from Football Picks you may do so at any time by going to the self- exclusion page. You must be logged into your account and follow these simple steps:

10.3.1 Go to the Settings in the App;

10.3.2 Select "Self exclusion";

10.3.3 Tap on the "Suspend Account" button;

10.3.4 We will action your request as soon as we are able to and within 48 hours. We will use our reasonable endeavors to ensure compliance with self-exclusion. However, you accept that we have no responsibility or liability whatsoever if you continue gambling and/or seek to use the App or Website and we fail to recognise or determine that you have requested self-exclusion in circumstances which are beyond our reasonable control. For example including but not limited to you opening a new account or using a different name or address;

10.3.5 In requesting self-exclusion you agree to provide full and accurate personal details, now and in the future, so as to allow access/use of Football Picks betting and gaming services to be restricted. If you do choose to self-exclude we will use all reasonable endeavors to ensure we comply with your self-exclusion. However in agreeing to self-exclude you accept that you have a parallel undertaking not to seek to circumvent the self-exclusion. Accordingly, Football Picks has no responsibility or liability for any subsequent consequences or losses caused that you may suffer or incur if you commence or continue gambling through additional online accounts where you have changed any of the registration details or you provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed;

10.3.6 The National Association for Gambling Care Educational Resources and Training GamCare provides information, advice and counselling to individuals, their family and friends who have concerns about problem gambling. The free phone Helpline number for GAMCARE when calling from the UK is 0808 802 0133; this number may not be available from outside the UK;

10.3.7 If you require further information relating to this facility, please contact us.

11. Rights

11.1 You acknowledge and agree that the Game, the App or Website and Football Picks are protected by copyright, database rights and other intellectual property and related rights which are owned by us or one of our licensors. You have no rights in such copyright material or trade or service marks and must not use them without Football Picks written permission. All intellectual property rights in the name "Football Picks", the logos, designs, trademarks and other distinctive brand features of Football Picks and any content provided by Football Picks for inclusion on the App or Website vest in Football Picks. You agree not to display or use such logos, designs, trademarks and other distinctive brand features in any manner without our prior consent.

12. Warranties and Indemnity

12.1 You hereby warrant and represent that you;

12.1.1 are 18 years of age or older, are of sound mind and are capable of taking responsibility for your own action;

12.1.2 understand that by playing the Game, you may lose money on bets placed and accept that you are fully responsible for any such loss;

12.1.3 have furnished us with personal details that are valid, accurate and complete in each and every respect and that you shall advise us immediately should any details change;

12.1.4 will not use our services to bet via any means where it is prohibited to do so while located in the jurisdiction in which you are located. The availability of the App or Website does not constitute an offer or invitation by Football Picks to bet in any jurisdiction in which such use is illegal;

12.1.5 are not an undischarged bankrupt or in a voluntary arrangement with your creditors;

12.1.6 will not attempt to hack, make unauthorised alterations or introduce any kind of malicious code to the App or Website by any means. Unless given prior written approval by us, you will not make copies, modify, reproduce, transmit, alter or distribute all or any part of the App or Website or any material or information contained on it;

12.1.7 will not disguise or interfere in any way the IP address of the computer or device you are using to access the App or Website or otherwise take steps to prevent us from correctly identifying the actual IP address of the computer you are using whilst accessing the App or Website;

12.1.8 will not abuse in any way any online betting or gaming or any bonus offer or other promotion scheme offered by us;

12.2 You agree to indemnify us and hold us and our associated companies, affiliates, officers and directors, agents and employees harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of these Terms and Conditions.

13. Limitation of Liability

13.1 Football Picks and its suppliers take reasonable precautions to prevent computer viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other items that may damage the operation of computers or property or otherwise engage in computer misuse on the App or Website but does not accept any liability for them. You are advised to take precautions yourself such as the use of suitable protective software;

13.2 Access to the App or Website is provided by public telecommunications networks and other technology for which Football Picks and its suppliers have limited control. Football Picks does not accept any liability for failures or breakdowns in network communications and/or end-to-end connectivity across the Internet and/or performance problems experienced on any Internet or other networks outside Football Picks direct control. You should be aware when playing on Football Picks that you may be using a connection or equipment which is slower than such equipment used by others and this may affect your performance in time critical events offered via the App or Website;

13.3 Football Picks does not give any warranty as to the accuracy of any material on the App or Website and does not accept any liability for the contents of the App or Website or for any use of or reliance on it except where Football Picks have breached a duty imposed by law. If Football Picks have breached such a duty they shall not be liable where it would be reasonable to restrict such liability, for example if the breach is attributable to the fault of you or an unconnected third party or could not have been foreseen or prevented by Football Picks using reasonable care;

13.4 If for any reason the Internet portion of the App or Website is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures, or any other causes beyond the control of Football Picks which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the products and services provided on the App or Website, we reserve the right, at our sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or postpone any products or services on the App or Website;

13.5 Football Picks assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line malfunction, theft or destruction or unauthorised access to, or alteration of, entries or transactions. Football Picks is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software, failure of any e-mail entry or transaction to be received on account of technical problems or traffic congestion on the Internet or at any Web site, or any combination thereof, including any injury or damage to participant's or any other person's computer related to or resulting from participation or downloading any materials in this contest;

13.6 Football Picks assumes no liability for any losses related to the above outlined failures or caused by any disconnection from the products and/or services on the App or Website. The majority of internet connections suit the App or Website requirements. However, in some cases, an internet connection may result in unwanted waiting time for all Players. Therefore, it is agreed that if an internet connection should interfere with game flow, the Player using this connection will be automatically disqualified;

13.7 You agree that Football Picks is not liable for any loss caused by any unauthorised use of your credit card or any other method of payment by a third party that has a connection with us. Any attempt to defraud Football Picks through the use of credit cards or other methods of payment, regardless of the outcome, or any failure by you to honour legitimate charges or requests for payment will result in instant termination of your account, and forfeiture of any funds you may have won or deposited to which you are otherwise entitled;

13.8 We may display and make accessible promotions, advertisements, and offers provided by third parties ("Third Party Promotions"). You understand and agree that we shall not be responsible and shall have no liability for any Third Party Promotion, and that you participate in or choose to click on a Third Party Promotion solely at your own risk. You agree that your sole remedy in connection with any Third Party Promotion will be with the third party offering the Third Party Promotion and that you shall have no remedy against Football Picks arising from your participation in, or inability to participate in, any Third Party Promotion;

13.9 We are not responsible for user-generated content on the App or Website;

13.10 You agree to indemnify us and hold us and our associated companies affiliates, officers, directors, agents and employees harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of these Terms including documents incorporated by reference into these Terms or out of your violation of any law or the rights of a third party;

13.11 You acknowledge that Football Picks and its subsidiaries will hold information with respect to your identity, including but not limited to your name, address and payment details. You agree that we rely on this information in entering into these Terms with you and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide us.

14. Privacy and Data Protection

14.1 For information on Security and Privacy see Privacy Policy.

15. Complaints and Dispute Resolution

15.1 Football Picks makes every attempt to resolve complaints in a timely manner and to the satisfaction customers. If you do have a complaint, please email us at support@thefootballpicks.co.uk and we will respond within 5 working days with an appropriate solution. In the event that a complaint is not resolved to your satisfaction, you may approach BACTA ADR Services through their website at www.bactaadrservices.org.uk in order to get dispute resolved. Football Picks is a member of BACTA ADR Services and is committed to legal, fair and responsible betting. For more information on BACTA ADR Services policies and codes of practice, visit the BACTA ADR Services website at www.bactaadrservices.org.uk Any decision made by BACTA ADR Services will be final for both parties. As a member of BACTA ADR Services we reserve the right to withhold payment on any event that comes under its investigation for corrupt activity.

15.2 No type of dispute can be submitted for legal action or an objection raised until the matter has been submitted and judged by BACTA ADR Services and the party at fault has not fulfilled the requirements set out in the decision of BACTA ADR Services.

15.3 For any dispute the competent authorities and courts are those in London - United Kingdom. In relation to all complaints or disputes, we reserve the right to record all telephone and e-mail communications with you and any other person.

16. Data Tracking Systems

16.1 The sporting data that Football Picks uses is provided by Opta Sports Limited or similar. Both Opta or any similar API platform we may use are accurate. However it is possible that mistakes occur which could then mean that results are not awarded correctly;

16.2 We are normally able to correct mistakes within a short period of time and this may then lead to the result you have been awarded being changed, during the course of a Game.

16.3 As with any data feed, there will always be a very short delay between a real-life event and that event showing up in our data feed. We are not aware of any faster data sources but others playing Football Picks may have more up-to-date information (for example if they are in the stadium where the match is taking place) or have access to some media source that we are not aware of.

17. How Results Are Determined

17.1 Football Picks results will be based solely on the data provided by Opta or similar API platform which tracks Match events. Football Picks will seek to ensure that all results of Football Picks games are as accurate and correct as possible but the results are dependent upon the veracity and accuracy of the information provided by Opta or similar API platform which is subject to human error and may not be 100% accurate.

18. Picking Teams

18.1 It is your responsibility to keep abreast of team changes and adjust your ‘weekly pick’ accordingly;

19. Disclaimer On Results

19.1 The match results are based on the information received from Opta or similar API platform. All Players signing up to and playing Football Picks recognise that the data feed may be inaccurate and subject to human error, which may in turn affect the outcome of any Game. By signing up to the site all Players accept that it is possible for the scoring on Football Picks to be inaccurate. Results will be allocated and Games decided on the information provided by Opta or similar API platform at the end of each Game, and no alterations will be made to the points allocated or pay outs awarded if the information from the data feed is subsequently corrected or altered;

19.2 In some circumstances where there has been an error made in the scoring of a Game, and that error has come to Football Picks attention, the scoring will be corrected during the course of the Game or at the first possible time once the game is complete and the error reviewed. In all cases Football Picks shall act with the highest degree of fairness and integrity.

20. General

20.1 We reserve the right to amend these Terms and Conditions from time to time and any such amendments shall become effective upon posting on the App or Website. We will take appropriate steps to bring any significant changes to your attention (such as by placing a notice of change on a prominent position on the App or Website). Please check these Terms and Conditions regularly to see if there have been any changes;

20.2 If any part of these Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions;

20.3 No indulgence granted by us to you should be construed as a waiver of any of our rights under these Terms and Conditions;

20.4 Unless otherwise expressly stated, nothing in these Terms and Conditions shall create or confer any rights on any persons not party to these Terms and Conditions;

20.5 We reserve the right to transfer, assign, sub-license or pledge, in whole or in part, any of the rights and obligations granted to or imposed upon us by these Terms and Conditions. You may not transfer, assign, sub-license or pledge any of the rights and obligations granted to or imposed upon you by these Terms and Conditions;

20.6 Unless the context otherwise indicates, these Terms and Conditions set out the entire agreement between us and supersede all prior oral or written agreements, arrangements or understandings between us. You acknowledge that you are not relying on any representation, agreement, term or condition that is not set out in these Terms and Conditions;

20.7 In these Terms and Conditions the headings are used for convenience only and shall not affect its interpretation;

20.8 We are regulated by the United Kingdom Gambling Commission and subject to the provisions of the Gambling Act 2005 and associated provisions (as the same may be amended from time-to-time). You acknowledge and agree that we may be bound (and shall be entitled) to disclose certain information about you and your Account to the Gambling Commission pursuant to applicable law and regulations. Should you have any queries or complaints about us, you may contact the United Kingdom Gambling Commission at www.gamblingcommission.gov.uk;

20.9 The Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with the Terms shall be subject to the exclusive jurisdiction of the English courts.